SME Champions

IQ Fulfillment: A full-service solution for SME fulfillment needs



The global fulfillment services market, which was valued at $44 billion in 2017, is pegged to grow at a CAGR of 4–5 percent to $48 billion – $52 billion between 2018 and 2020, reaching a value of $55.6 billion by 2021. Retail and e-commerce expansion and the growth of online buying options have been driving the fulfillment services market, making it important for industry players to either enhance their technological capabilities or seek services of specialised providers who are capable of leveraging tech and digital innovations to maintain the pace of this growth.

In response to the growing demand, the Middle East and North Africa (MENA) region’s first robotic fulfillment center, IQ Fulfillment, was launched in Dubai by IQ Holding to support the needs of small and medium enterprises (SMEs), incubators, accelerators, and e-commerce players, enabling them to accelerate their business growth. The center is welcoming its new clients by waiving the monthly onboarding membership fee for all those who join within the first year of its establishment.

With a proof of concept warehouse spanning an area of 45,000 sq. ft, IQ Fulfillment deploys cutting edge technology from its global partner that integrates seamlessly with online platforms and delivers fulfillment, storage, package protection, and other services with an accuracy rate of over 99 percent.

IQ Fulfillment uses robotics and artificial intelligence (AI) solutions to boosts efficiency and productivity and helps process 12,000 robotic orders daily. It uses the same technology that is being used by some of the largest international companies, like Ali Baba. In a short span, IQ Fulfillment has earned a good response for its higher efficiency rates.

Its services are designed to ensure that one can maximise revenue by eliminating the margin of reductions that results from damaged goods or misplaced or wrong orders. IQ Fulfillment puts technology at the center of its work, with intelligent solutions and a cutting-edge software platform through which it provides innovative solutions for businesses.

To best understand the process, think of a turnkey service that a business would require to build a thriving e-commerce enterprise. IQ Fulfillment is the only organisation that offers a full range of digital and physical infrastructure — backed by robotics technology — to support the digital ambitions of businesses across the spectrum of start-ups and established companies.

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The Gulf Capital SME Awards is an annual platform that is dedicated to celebrating and recognising the outstanding contributions of SMEs like IQ Fulfillment in helping to build and grow the regional economy.

If you would like to share your incredible SME journey, then register for the Gulf Capital SME Awards 2021 today and submit your entry!